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How would you like to report or get support today?
Our Process
- Speak with one of our trained helpline operators by calling our 24/7 freephone helpline. You can also get in touch using our online reporting form.
- If you contact us through the online reporting form, we’ll ask for your contact details. This is so that our helpline operators can get in touch to provide the best support or find out more about what happened. You don’t have to give us your contact details if you’d prefer not to.
- If you speak to a helpline operator, they’ll talk with you about what happened and note any further details about you, the incident and the perpetrator.
- You’ll be asked whether or not you’d like us to pass on your report to the police. If you do want us to pass it on, we’ll ask whether or not you’d like us to include your contact details.
1) If you choose to include your contact details, the police will contact you to note any further details and begin investigating.
2) If you choose to remain anonymous, it’s unlikely that the police will investigate the case further. However, they will log the crime or incident on a national database.
- You’ll be asked whether or not you’d like further support from one of our trained casework advocates. If you would, we’ll review the information you gave us and decide which of our partner casework advocacy organisations would best support your needs. We’ll call you back within 7 days to tell you about your assigned caseworker and the organisation they work for and to ask for your permission to share your details with them. If for any reason you do not want your details shared with that caseworker or organisation, we will work with you to select a different support organisation.
- You can remain entirely anonymous, as long as you are able to share a contact phone number with us so we can arrange the support.
- If you’ve agreed for your details to be passed to the casework advocate, they’ll call you back within 7 days.
- The casework advocate will help to identify what support you need next. They will also help you to understand your rights. They can support you to ensure the police or local authorities are dealing with your case appropriately, as well as help you find other support services to access such as mental health or emotional support services.
- They will support you for as long as you need.
We will use what you tell us to try to better prevent East and Southeast Asian communities from facing racism and other forms of hate in the future. We will publicly share anonymised information, such as the number of reports we receive and the types of incidents reported, to build awareness of hate faced by East and Southeast Asian Communities in the UK so we can better campaign to end it.
For more information on how we protect your data,
please see our privacy policy.
Frequently asked questions
This service is for anyone in the UK who identifies as East and Southeast Asian, including people with mixed heritage. It is also for anyone who is perceived by others to be East and Southeast Asian and witnesses of hate towards East and Southeast Asians from any background.
Some of the places included in East Asia are: China; Hong Kong; Macau; Mongolia; Japan; North Korea; South Korea and Taiwan.
Some of the places included in Southeast Asia are: Brunei; Cambodia; Indonesia; Laos; Malaysia; Myanmar (Burma); the Philippines; Singapore; Thailand; Timor-Leste and Vietnam.
These lists are by no means fixed or exhaustive.
We also include their diasporas, including British East and Southeast Asian people, many of whom have been born here, or had family in the UK for one or more generations.
This service is for anyone in the UK who identifies as East and Southeast Asian, including people with mixed heritage. It is also for anyone who is perceived by others to be East and Southeast Asian and witnesses of hate towards East and Southeast Asians from any background. If you have experienced or witnessed hate, but don’t think this service is for you, there are a number of other support and reporting services out there, such as Victim Support, Stop Hate UK, and True Vision.
We’re currently working on expanding the range of languages covered by the website and support team – keep posted and drop us a note to let us know which languages we should focus on next!
If you gave your contact details when making a report, the police should have made contact with you within a few days. Please get in touch with us if you gave your details but haven’t heard from the police. If you did not give contact details, please note that the police are unlikely to investigate cases in detail unless they are able to speak with you directly. For more information on the investigation process and your rights, check out the Reportable guidebook
We will never pass on your data to other parties without your consent, apart from rare exceptions where we believe there is a serious risk to your safety or the safety of someone else. In those rare cases, we may escalate a situation to the necessary authorities such as a safeguarding lead in a Local Authority, or to the police.
That’s totally okay! You don’t need to give any details you don’t want to. Speaking with a Helpline Operator means that we can find out more about what happened and how we can support you, but we understand that some people would rather not have to speak with someone. If this is the case, what you’ve told us will be logged, but we might not be able to use it in our reports without further information.
Yes! You can report racism or any other form of hate. This could include verbal harassment in person or online, criminal damage such as graffiti, or physical violence perpetrated because of hostility against an aspect (or assumed aspect) of a person’s identity such as their race, gender, religion, disability, sexuality, or political beliefs.
Frequently asked questions
This service is for anyone in the UK who identifies as East and Southeast Asian, including people with mixed heritage. It is also for anyone who is perceived by others to be East and Southeast Asian and witnesses of hate towards East and Southeast Asians from any background.
Some of the places included in East Asia are: China; Hong Kong; Macau; Mongolia; Japan; North Korea; South Korea and Taiwan.
Some of the places included in Southeast Asia are: Brunei; Cambodia; Indonesia; Laos; Malaysia; Myanmar (Burma); the Philippines; Singapore; Thailand; Timor-Leste and Vietnam.
These lists are by no means fixed or exhaustive.
We also include their diasporas, including British East and Southeast Asian people, many of whom have been born here, or had family in the UK for one or more generations.
This service is for anyone in the UK who identifies as East and Southeast Asian, including people with mixed heritage. It is also for anyone who is perceived by others to be East and Southeast Asian and witnesses of hate towards East and Southeast Asians from any background. If you have experienced or witnessed hate, but don’t think this service is for you, there are a number of other support and reporting services out there, such as Victim Support, Stop Hate UK, and True Vision.
We’re currently working on expanding the range of languages covered by the website and support team – keep posted and drop us a note to let us know which languages we should focus on next!
If you gave your contact details when making a report, the police should have made contact with you within a few days. Please get in touch with us if you gave your details but haven’t heard from the police. If you did not give contact details, please note that the police are unlikely to investigate cases in detail unless they are able to speak with you directly. For more information on the investigation process and your rights, check out the Reportable guidebook
We will never pass on your data to other parties without your consent, apart from rare exceptions where we believe there is a serious risk to your safety or the safety of someone else. In those rare cases, we may escalate a situation to the necessary authorities such as a safeguarding lead in a Local Authority, or to the police.
That’s totally okay! You don’t need to give any details you don’t want to. Speaking with a Helpline Operator means that we can find out more about what happened and how we can support you, but we understand that some people would rather not have to speak with someone. If this is the case, what you’ve told us will be logged, but we might not be able to use it in our reports without further information.
Yes! You can report racism or any other form of hate. This could include verbal harassment in person or online, criminal damage such as graffiti, or physical violence perpetrated because of hostility against an aspect (or assumed aspect) of a person’s identity such as their race, gender, religion, disability, sexuality, or political beliefs.