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On Your Side is a new, UK-wide support and reporting service for anyone in the UK who identifies as East and Southeast Asian who has experienced racism or any forms of hate.

Our Values

Our Values

Our team and the consortium partners have all agreed to the following service values:
 
  • The wellbeing and safety of individuals who report to us is our priority and will never be compromised, including the security and confidentiality of any personal data shared with us.
 
  • We stand against all forms of racism and hate everywhere. Racism and other forms of identity-based hate must not be tolerated and should be actively prevented at all times.
 
  • We work in solidarity with other minoritised communities, with whom we seek to build allyship and solidarity.
 
  • We aim to build on the work already being done by East and Southeast Asian organisations across the UK, and to resource and supplement that work rather than duplicate it.
 
  • We aim to work intersectionally and transparently through our service and understand and dismantle barriers that could prevent some community members from accessing it.

Our History

On Your Side is funded by the Department for Levelling Up Housing and Communities (DLUHC) through the Hong Kong BN(O) Welcome Programme. The service is led by the independent charity Protection Approaches alongside a consortium of mainly East and Southeast Asian Community organisations (find out more about the consortium here). The service operates independently of the UK Government.

Our Team

On Your Side is being delivered by a consortium of 9 organisations.

There are 4 lead organisations within this which are responsible for delivering the core elements of the service and will have access to any data you consent to give us.

The lead organisations are supported by a consortium of 5 partner organisations across the UK, who have contributed to the design of the service and are helping to provide ongoing casework and support.

Casework Advocacy Support Partners

These 5 partner organisations host our Casework Advocates and will be delivering the Casework Advocacy support. If you would like ongoing support from one of our Casework Advocates you’re your data may be passed to one of these partners, but only with your full and informed consent. Nothing will ever be passed to one of these partners without your knowledge and consent.

Our Support Team

call centre

OUR HELPLINE OPERATORS

Our Helpline Operators are the first people you’ll speak to when you call our 24/7 freephone helpline. They’re here to listen to you, find out more about what happened and give you support. If they don’t speak your language, they’ll find a trusted interpreter for you. All Helpline Operators have received comprehensive training on how to listen to and support you, including trauma-informed practice training from the Association of Psychological Therapies. This helps ensure that we prevent further harm or re-traumatisation.

OUR CASEWORKERS

Our Casework Advocates are there to support you for as long as you need. They’re based in local East and Southeast Asian community groups and are trained in advocacy, mental health first aid, trauma-informed practice, safeguarding, cultural competency and hate crime awareness. They can help you find the appropriate support services you need, such as legal aid or mental health aid, and will be on your side if your case is being handled by the police or local authority.

PLEASE DIAL

0808 801 0393

Call this number to speak to one of our trained call operators who will be able to talk to you about what happened.