On Your Side is a new, UK-wide support and reporting service for anyone in the UK who identifies as East and Southeast Asian who has experienced racism or any forms of hate.
Our Values
Our Values
Our History
On Your Side is funded by the Department for Levelling Up Housing and Communities (DLUHC) through the Hong Kong BN(O) Welcome Programme. The service is led by the independent charity Protection Approaches alongside a consortium of mainly East and Southeast Asian Community organisations (find out more about the consortium here). The service operates independently of the UK Government.
Our Team
On Your Side is being delivered by a consortium of 9 organisations.
There are 4 lead organisations within this which are responsible for delivering the core elements of the service and will have access to any data you consent to give us.
The lead organisations are supported by a consortium of 5 partner organisations across the UK, who have contributed to the design of the service and are helping to provide ongoing casework and support.
Casework Advocacy Support Partners
These 5 partner organisations host our Casework Advocates and will be delivering the Casework Advocacy support. If you would like ongoing support from one of our Casework Advocates you’re your data may be passed to one of these partners, but only with your full and informed consent. Nothing will ever be passed to one of these partners without your knowledge and consent.
Our Support Team
OUR HELPLINE OPERATORS
Our Helpline Operators are the first people you’ll speak to when you call our 24/7 freephone helpline. They’re here to listen to you, find out more about what happened and give you support. If they don’t speak your language, they’ll find a trusted interpreter for you. All Helpline Operators have received comprehensive training on how to listen to and support you, including trauma-informed practice training from the Association of Psychological Therapies. This helps ensure that we prevent further harm or re-traumatisation.
OUR CASEWORKERS
Our Casework Advocates are there to support you for as long as you need. They’re based in local East and Southeast Asian community groups and are trained in advocacy, mental health first aid, trauma-informed practice, safeguarding, cultural competency and hate crime awareness. They can help you find the appropriate support services you need, such as legal aid or mental health aid, and will be on your side if your case is being handled by the police or local authority.
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What language would you like to report in?
What language would you like to report in?
PLEASE DIAL
Call this number to speak to one of our trained call operators who will be able to talk to you about what happened.